Public Notice – Phone Scammers Targeting Utility Customers

Published: September 7, 2016

Warning!  Scammers Calling in Attempt to Defraud Customers


Please be aware!  The City’s Utility Department and Police Department have received reports that scammers are calling Utility Customers stating that the customer’s account is past due and then threatening to disconnect their service.

In one particular case, the scammer went to the extreme to “spoof” the City’s main phone number to make it look like the call was actually coming from City Hall.  The scammer told the customer that their last three online payments were not processed and demanded that the customer pay by a pre-paid card acquired from a local grocery store.  The customer was smart and came to City Hall to verify in person.  The Police Department was notified and is currently investigating.

Please know that the City does not call customers to demand payment by phone.  Our Customer Service Representatives are not allowed to receive credit card numbers for processing by phone.  The City provides five methods for customers to make payments:

  • Online via our Website (Credit/Debit Card)
  • By Phone using our automated payment system (Credit/Debit Card)
  • Reoccurring Direct Bank Draft from Checking or Savings Accounts
  • At City Hall (Cash, Check, Money Order or Credit/Debit Card)
  • By Mail (Check or Money Order)

Should you receive a call that you believe is questionable and could be a scam, please contact the City directly in person or by phone at 770.963.2414.

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